Training Cancellation
Please respect the community and time of our trainers.
You must cancel through our website or MindBody. If you are going to miss a class or training session you booked, you must do so in the following timeframes:
Group Training: 2 hours before the start of class.
Semi-Private Training: 12 hours before the start time of the training.
Personal Training: Contact your coach 24 hours before the start time of the training.
If you do not cancel within the above timeframe, you will forfeit the credit for such training.
Membership Cancellation
How to Cancel
You may cancel at any time. BAC accepts cancellation through every channel below, regardless of how you enrolled:
• Online: Click the cancellation button here to open Brooklyn Athletic Club in Mindbody.
Log in using the Mindbody account associated with your membership.
Select Account.
Scroll down to Manage or Cancel Contracts.
Select the contract you would like to cancel and follow the prompts to complete your cancellation.
Once the cancellation is submitted, Mindbody will show your cancellation date and any remaining membership access.
• Email: info@brooklynathleticclub.com
• Telephone: 718-486-6929.
• Mail or in person: Brooklyn Athletic Club, Inc., 8 Berry Street, Brooklyn, NY 11249.
A clear statement that you want to cancel is sufficient. BAC will not require an in-person visit, retention call, extra information not reasonably needed to identify the account, or any step more burdensome than enrollment. BAC will acknowledge and process the request no later than three business days after receipt.
If BAC receives cancellation before the next renewal takes effect, BAC will not make the next recurring charge. If you cancel a monthly renewal within the first three business days after it takes effect, BAC will cancel that renewal and refund the renewal payment as required by New York law. After that period, cancellation ordinarily takes effect at the end of the current paid term, with no prorated refund except where this Agreement or law requires one.
Membership Freeze
We get that things come up! We offer our members the option to freeze their membership up to two times per calendar year. During a freeze, you will not incur membership fees, nor will you incur any freeze or unfreeze fees. You must freeze your membership for a minimum of 30 days, but in no event for more than 90 days. After 90 days, your membership will unfreeze and your monthly membership fees shall resume, unless you cancel your membership in accordance with our cancellation policy.
Membership freeze requests require written notice no less than 48 hours before the end of your current billing cycle.
Contact info@brooklynathleticclub.com to request a freeze
Bring A Guest
Each member can bring guests to BAC for free, provided that guest has not been to BAC before. If the guest has been to BAC before, they can purchase a day pass for 50% off the current rate.
Limit 1 guest per visit.
This policy does not apply to Group Training, Semi-Private Training, or Personal Training.
Referral
To thank you for your loyalty, when you refer a friend to BAC and they sign up for a membership; you will both receive $50 in account credit. Such credit cannot be redeemed for cash.
Lost and Found
Brooklyn Athletic Club is not responsible for any lost or stolen items. Lost items will be held for 2 weeks before being removed from the gym. Please inquire at the front desk if you have anything you may have lost on the premises.
Package Expiration
Personal Training, Group Training, and Semi-Private Training sessions and packages must be used within 6 months of the purchase date, after which they will expire.
*We reserve the right to change these policies at any time in our sole discretion.